Customer Service

Your product key is delivered by email after your order has been successfully processed.

You will receive an order confirmation from PatchKeys, followed by a separate email containing your product key and relevant delivery information.

If you cannot find the delivery email, please check your spam or junk folder. If you still haven’t received it, please contact our support team.

Most orders are processed shortly after payment has been confirmed. In some cases, additional processing or verification may cause a short delay.

Your product key is sent in a separate delivery email. Please check your inbox and spam or junk folder, and make sure you are checking the email address used when placing your order.

If you have received your order confirmation but not your product key, please contact our support team and include your order number.

All products sold by PatchKeys are delivered digitally. No physical product will be shipped.

Once your payment has been successfully processed, your order will be processed and your product key or digital product information will be made available electronically.

Please make sure the email address provided during checkout is correct.

Download, installation and activation instructions depend on the product you purchased.

Whenever possible, we recommend downloading and installing your product directly from the official platform, publisher or software provider.

In some cases, a specific version, build or installation method may be required. If alternative installation files or instructions are necessary, please follow the information provided with your order or by PatchKeys Support.

If you need help downloading, installing or activating your product, please contact our support team.

This depends on the product, platform and type of license you purchased.

Some products can be downloaded and activated again, while others may have restrictions regarding devices, accounts or the number of activations.

Please check the product description before purchasing and keep your product key and order information for future reference.

First, make sure that the product key has been entered exactly as provided and that you are activating it on the correct platform, edition and region.

If the key is still reported as invalid or already in use, please take a screenshot of the error message and contact our support team. Include your order number and a description of the issue.

Please do not share your product key publicly or with anyone other than PatchKeys support when required to resolve your case.

Compatibility, platform and regional restrictions vary between products.

Please check the product title and description carefully before placing your order. Make sure that the product supports your device, operating system, platform and region where applicable.

If you are unsure whether a product is suitable for you, please contact us before purchasing.

If you have a PatchKeys customer account, sign in to view your orders and order information.

You will also receive relevant order updates at the email address used during checkout.

If you need help with an order, contact our support team and include your order number.

If your issue is not covered above, our support team is happy to help.

Please contact us and include your order number, the email address used for your order and a clear description of the issue. Screenshots of any error messages can also help us resolve your case faster.

For your security, never send passwords or payment card details.