Refund policy
Return and Refund Policy
Last updated: September 7, 2026
At PatchKeys, we sell digital products such as software licenses, product keys and game keys. Because our products are delivered digitally, different return and withdrawal rules may apply compared with physical goods.
This Return and Refund Policy explains when you may be entitled to a cancellation, replacement or refund.
1. Digital delivery and right of withdrawal
Consumers may have a statutory right of withdrawal under applicable consumer protection law.
For digital content that is not supplied on a physical medium, this right may be lost once delivery of the digital content has begun, provided that you have expressly consented to delivery beginning during the withdrawal period and acknowledged that this causes you to lose your right of withdrawal.
Where required by applicable law, PatchKeys will request this consent and acknowledgement before digital delivery begins.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
2. Orders that have not yet been delivered
If your product key or other digital product has not yet been delivered, please contact PatchKeys Customer Support as soon as possible.
Where delivery has not yet begun, we may be able to cancel the order and issue a refund, subject to applicable law and the status of the order.
3. Delivered product keys
Once a product key has been delivered and the applicable right of withdrawal has been validly waived, the order cannot normally be cancelled or refunded simply because you changed your mind, no longer want the product, or purchased the wrong product.
Please check the product description, platform, edition, system requirements, language and regional restrictions before completing your purchase.
This does not affect your rights if the product supplied is faulty, incorrect or otherwise not in conformity with the contract.
4. Invalid, already-used or incorrect product keys
If the product key supplied by PatchKeys is invalid, already used before delivery to you, incorrect, or does not correspond to the product you purchased, please contact PatchKeys Customer Support.
We may ask you to provide information reasonably necessary to investigate the issue, such as:
- Your order number
- The product key concerned
- Screenshots or the exact error message
- Information from the relevant activation platform or publisher
Depending on the circumstances and applicable consumer law, we may troubleshoot the issue, provide a replacement key, or issue a full or partial refund.
5. Compatibility and incorrect purchases
Customers are responsible for reviewing the product information before purchasing, including supported operating systems, platforms, editions, regions and other clearly stated compatibility requirements.
If the product supplied matches the product ordered and the product key has already been delivered, we do not normally provide a refund solely because the customer purchased an incompatible or incorrect product.
However, this does not exclude any rights you may have where the product information provided by PatchKeys was incorrect, misleading, incomplete where required by law, or the product otherwise does not conform to the contract.
6. Activation and technical issues
An activation or installation problem does not necessarily mean that a product key is defective.
If you experience problems downloading, installing or activating your product, please contact PatchKeys Customer Support before purchasing another license.
We will make reasonable efforts to help identify whether the issue relates to the product key, software installation, activation service, account, device, product edition or another technical issue.
If we determine that the digital product supplied by PatchKeys is defective or otherwise not in conformity with the contract, we will provide the remedy required under applicable consumer law.
7. Refunds
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider, bank or card issuer.
PatchKeys reserves the right to investigate refund requests and request reasonable information necessary to verify the issue before issuing a replacement or refund.
This does not limit any remedy or refund that you are entitled to under applicable law.
8. Fraud, abuse and misuse
PatchKeys may refuse voluntary refund or replacement requests where there is reasonable evidence of fraud, abuse or misuse, including attempts to obtain multiple replacement keys or refunds for the same purchase.
This does not affect statutory rights or remedies available to consumers under applicable law.
9. How to contact us
If you have a problem with your order or would like to request a cancellation, replacement or refund, please contact PatchKeys Customer Support through our contact form or by email:
Please include your order number and a clear description of the issue so that we can assist you as quickly as possible.
10. Mandatory consumer rights
This policy does not exclude, restrict or replace any mandatory rights or remedies available to consumers under applicable law.
If any provision of this policy conflicts with mandatory consumer protection law applicable to your purchase, the mandatory legal provisions will prevail.